Assignment 2



Inquiry Letter
Inquiry Letter is a letter written to request information and/or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.
Inquiry Letter Definition
A document requesting information sent on behalf of an individual or an organisation for their own respective purposes, which can be mutually beneficial to the recipient and the sender.
The term ‘Inquiry’ is same as ‘Enquiry’. The former is more commonly used in U.S. and the latter one is more common in U.K. There are some other terms which represent the letters; these are Letter of Intent, Letter of Interest, Query letter, Prospecting Letter, Pre-proposal Letter and Concept Paper. The term ‘Cover Letter’, ‘Business Letter’, ‘Request Letter’ and ‘Sales Letter’ is also applied to an inquiry letter especially when the objective is same as that of letter for inquiry.
A letter of inquiry serves to facilitate business operations and satisfaction of the sender. Inquiry letters remove any misunderstanding and are time savers, especially when two parties want to reach an understanding. The communication towards this effect resolves the issue without any delay. With relation to it being a ‘Pre-proposal letter’, the inquiry letter is also termed as a ‘Condensed Version of a Proposal’. It is the outcome of the purpose of the letter which highlights the points of a proposal instead of a full-fledged proposal.
On an individual’s basis, these letters are sent to companies that are willing to hire but haven't advertised job openings. It can also be a letter addressed to editor in-charge of a publication proposing certain literary work. It can be a letter from a student who is vying for a seat in a college or a business that provides an internship. So, the objective of an enquiry letter is same but its projections and audiences are different. Same goes for its method of delivery, it can be sent via paper mail or electronic mail.

An example of inquiry letter
Beyonce Jackson
Viale Europa 22
00144 Roma RM
Italy
90896879
jacksob@mail.com
December 20th, 2012


Carla Truman
Human Resource Secretary
Conservation Italia
Ufficio Roma Trullo
Casella Postale 1234
00149 ROMA RM
Italy
Dear Ms. Truman,
Earth provides enough to satisfy every man's needs, but not every man's greed. Wise words from a wise man - Mahatma Gandhi. These are not just words; these are instructions to lead a life in the wisest manner. I believe in it and I follow it ardently. Myself - Beyonce Jackson and for the past 5 years, I have worked for ‘Caracal Foundation’ in India as Chief Conservator. My contract with the foundation is about to end in about 4 months. I love animals and try every bit for their welfare. That is the reason why I chose to become a Conservator.
Wildlife has always been my passion since childhood and I would photograph them and read about them all through my school and college days. In fact, I was nicknamed ‘Wild Jackson’ for my achievements in bird watching competitions, drawing, painting and anything concerned with wildlife. I would often cerate wildlife posters and banners whenever required. I only read wildlife books in the library.
At the college level I started photographing the local wildlife and was positioned 3rd in the Wildlife Yearly Competition. I even attended the ‘Conservation Week’ organised by the local SPCA (Society for Protection against Cruelty towards Animals. My article on Lake Orta was also published and appreciated in the monthly ‘Wildlife’ magazine.
I am well aware that you have not offered any jobs or advertised for the same but it is my strong feeling that I will get an opportunity in your foundation sooner or later. And whenever that happens please do contact me. I am sure I will live up to your expectations.
I have attached all the relevant documents for your consideration, please go through them. I am not boasting but I am merely making you aware of my apt suitability for the job.
Thanking You.
Sincerely,
Beyonce Jackson
Chief Conservator
Caracal Foundation
Encl. – Resume -1
           Copy of Reference Letter - 1
           Copy of Certificates - 10
           Copy of Honours - 8

Complaint Letter
A Complaint Letter is a type of letter written to address any type wrong doing, offence, grievance, resentment arising out of a product, service etc. Complaint Letters are used to raise your concerns about unfair things and seek a productive outcome. They are also used to vent out your pent up emotions arising out of your suffering or bad experience. It is a fundamental right and duty of a citizen to seek justice arising out of any injustice, which is initiated by a Complaint. Complaint letters then, become your First Step towards your Consumer Rights. They inspire other hassled consumers, influence the concerned authorities towards taking proper action and make the defaulters more liable, responsible and responsive. This is because unresponsive behaviour of the offender is liable to a Punishable Court Proceeding or an Expensive Lawsuit.
Writing complaints letters is an essential responsibility of the victim whilst seeking positive outcomes. Complaint Letter writing is not only a pre-warning for the offender but also a chance for them to rectify their act in time. These letters are not just meant for defective products, service they can also be written towards any injustice happening in the society, like ‘Smoking in Public’, ‘Misuse of Water by any Person or an Organisation’ and any issue happening in society which needs to be addressed.
Anyone can complaint through letter if there is a legitimate reason. Anyone can write a letter to the administration regarding the pollution, water supply, traffic problems, shortage of electricity etc. You don’t need to be a lawyers or an influential person. All you need to do is to learn to write a complaint letter in an appropriate manner with all the relevant information included. In the matter contained here, you will get all the tips to write a complaint letter.
Types of Complaint Letters
Complaint letters are of different types and different reasons and depending upon that they can be categorised accordingly.
Depending on the level of an organisation or an individual these can be:
1.      Personal Complaint Letters - When a letter is written at a personal level by an individual it is called as Personal Complaint Letter. These are written by consumers to get refund, replace a product etc.  These are also written for grievances’ regarding a service or any issue affecting the individual or society at large.
2.      Professional Complaint Letters - When a letter is written on behalf of an organisation it is called known as Professional Complaint Letter. These letters have the backing of an organisation and are mostly related to professional items and services.

An example of complaint letter
Revathi Multimedia
5382 Western Church

Kolkatta
9th April 2012
Attn: Mr. Sanjay Kalra
Sales Manager
Long Lasting Electronics
711 Ashtutosh Mukherjee Road
Kolkatta - 200

Dear Mr. Kalra

Re. Order No. 475382
This is to inform you that the goods we ordered from your company have not been supplied in exact quantity as ordered.
On 7th April 2012 our Firm – ‘Revathi Multimedia’ placed an order with your firm ‘Long Lasting Electronics’ for 2,000 Cannon Camera Rechargeable Batteries. The consignment arrived on 8th April 2012 but there were only 200 batteries.
Those batteries were required on the designated date and your mistake put us in an inconvenient situation. We had to make some emergency purchases to fulfil our commitments towards our clients.

I am writing to ask you to up for the shortcoming and ensure that such occurrences do not happen again. Otherwise, we may have to look elsewhere for our supplies.
I look forward to hearing from you by return.
Yours sincerely.
Signature (Jaipuria Pathak)
Typed Name (Jaipuria Pathak)
Purchasing Officer

Application Letter
Application Letter is a letter written for a variety of purposes in our day to day activities which can be domestic or professional. It is a liability conferred upon the sender by an authority. In such a liability the sender is expected to explain, inform/pre-inform the authoritative receiver about particular ongoing/upcoming activities, events, process or procedures. It is also a written request when written for assistance, admission, employment, favour, information, permission, service etc. A letter of application is also an accompanying document as and when required. When it does so it is known as Cover Letter. An application letter is largely a formal type of letter as it follows a predefined format which is applicable to most type of application letters.
Types of Application Letters
  • Application letter for teachers
  • Application letter resume
  • Bursary application letter / application for grant
  • Business application letter
  • Internship application letter / application letter for internship
  • Job application letter / application letter for job
  • Leave application letter
  • Loan application letter
  • School application letter
  • Scholarship application letter / application letter for scholarship
  • Visa application letter
Often you will come across information that limits the meaning of application letter to that of just a cover letter. But the multipurpose role of application letter makes it meaning broad and in that sense it also a request letter and an inquiry letter. Varied practices across the globe and the prominence of same type of information related to application letter does not let it come across as any other type of letter. For most of us, the internet is the final or ultimate source of information. Search for the term ‘Application Letter’ on the internet and you will come across information which is indecisive.
Many confirm letter of application as same as a cover letter while some disagree. But the truth is mentioned in the above paragraph. To confine application letter to cover letter is to limit its definition and propagate misunderstanding. Towards this effect, let us go through an example. You want certain holidays from your college and you write a leave application letter to the principal. This letter is an application of request. Similarly, when you need to get a new account passbook issued from the bank you are requested to write a letter. When you want a loan from a bank, you apply for it by an application letter. These and many more point out to the varied uses of letter of application.

An example of application letter
1st Floor NG Tower,
Cybercity Ebène
30th December, 2012 

Shokh Matlav,
Registrar, University Mauritius,
Post Box 679
Queen Elizabeth II Avenue Port Louis
522333
Sub: Application for Jim Corbett Scholarship
Resepcted Shokh Matlav,
My name is Akhtar Liwsi and I am a First year student of M.A. English in your university. I qualify for the Jim Corbett Scholarship as per the rules and regulations of the University Scholarship Handbook.
As per the handbook, I meet all the essential requirements for the scholarship as mentioned in the following lines.
  • Secured 80% aggregate marks in B.A.
  • Secured 90% aggregate in environmental studies
  • 100% attendance
  • My Age is 24 which is within the requirements i.e. 26 years
Apart from the above mentioned requirements
  • I am a hard working student
  • Honest
  • Dedicated towards environmental development. Participated in all environmental related campaigns
  • Participated in the annual plantation drive – 2009-2011
  • Won the inter-college environmental quiz – 2011
  • Head of the University Eco-Club
Please find enclosed copies of my score card, birth certificate, participation certificates and a letter of reference from Mr. Ugway Chan, Professor Environmental Studies.
I am sure I will be granted the scholarship which will help me in my studies and future course of action.
Thanking you.
Yours Faithfully

Akhtar Liwsi
M.A. 1st Year Student
Student ID – QW1289
Encl:  Copy of B.A. Score card
          Copy of birth certificate
          Copy of participation certificates
          Letter of reference from Mr. Ugway Chan

Order letter
An order letter is usually written when a company purchases or buys  or orders goods or services from another party. An order letter can also be written by an individual who would like to buy or purchase goods or services. Here is an Order Letter you  might need  when  you order goods and materials.  Do not forget to clearly state the exact name of the merchandise, the price, and the amount of payment being sent. 

An example of order letter
154 Green Avenue
Newyork, USA
January 5, 2010

Ms. K. Hutchinson
Beller Company, Inc.
424 Park Avenue
New York, New York 10021

Dear Ms. Hutchinson :

Thank you for sending your catalog so promptly. It arrived within a few days of my request. Please send me the following items by parcel post :
1 copy Emmet and Mullen,
High School Algebra @ $7.50 $ 7.50
25 copies Pinehurst,
Plane Geometry @ $8.75 $ 218.75
Total $ 226.25
I am enclosing a money order for 226.25. If there are additional charges, please let me know.
Please mail the books to the address given above.

Very truly yours,


Brandon Michael
(Adapted from Let’s Write English by George E. Wishon & Julia M. Burks) 

Memo Letter
A short message or record used for internal communication in a business.
Once the primary form of internal written communication, memorandums (or memos) have declined in use since the introduction of email and other forms of electronic messaging.

An example of memo letter
Manarat International School
18 Lalmatia, Dhaka 1216

Interoffice Memo

Date            : 15 August, 2014

To               : The Vice Principal
From            : Mahmudul Hasan, Principal
Reference     : 105/BC

Subject        : Punctuality of all Staff

This is to inform you with great anxiety that the authority has noticed some teachers are not punctual and indifferent to their duties. In these circumstances, you all are requested to be more punctual and to take all necessary steps to maintain smooth environment of education in the institution.





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